Changes to the FARFETCH Refresh service

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We've updated the way you can earn

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How do I update my earnings preference?

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Can I transfer my current Thrift+ credit balance?

Clearing out

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What can I send?

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What happens to items that don’t pass the quality checks?

Returning your FARFETCH Refresh Bag

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How do I return a FARFETCH Refresh Bag?

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How do I organise a home collection?

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What do I do if my home collection doesn’t arrive?

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Can I track the progress of my FARFETCH Refresh Bag?

Sales from my FARFETCH Refresh Bag

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Do I get to edit my item details?

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What are your fees, and how much will this impact how much I earn and how much my charity receives?

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How do I set up earnings?

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My FARFETCH credit hasn’t arrived in my account yet, what should I do?