Just head to our Help Centre to send us a message via the chat button in the right-hand corner.

We’re here to make secondhand seamless. So if there’s anything we can help you with, we’ve got you.

We’re online from 9am - 5.30pm Monday to Friday. Reach out during the week and we'll aim to get back to you within 24 hours.

Alternatively, you can also contact us via email at cs-support@thrift.plus. Although, we recommend using the messenger for a quicker response.

During busy times it may take us a little longer to reply but we'll add an update to our automated response email.

Head to our Help Centre for all your pre-loved fashion FAQs.

Our contact address is:
Thrift Retail Ltd, The Foundry, 154-156 Blackfriars Road, London, SE1 8EN

Get in touch - click the message icon to chat to us.

Thrift Retail Ltd, Unit G1, Airfield Business Park, Market Harborough, LE16 7WB