Just head to our Help Centre to send us a message via the chat button in the right-hand corner. Remember to sign into your account first by clicking here.

We’re here to make secondhand seamless. So if there’s anything we can help you with, we’ve got you.

We’re online from 9am - 5.30pm Monday to Friday. Reach out during the week and we'll aim to get back to you within 24 hours.

Alternatively, you can also contact us via email at cs-support@thrift.plus. Although, we recommend using the messenger for a quicker response.

During busy times it may take us a little longer to reply but we'll add an update to our automated response email.

Head to our Help Centre for all your pre-loved fashion FAQs.

Our contact address is:
Thrift Retail Ltd, The Foundry, 154-156 Blackfriars Road, London, SE1 8EN

Get in touch - click the message icon to chat to us.

Thrift Retail Ltd, Unit G1, Airfield Business Park, Market Harborough, LE16 7WB