Say hi

Just head to our Help Centre to send us a message via the chat button in the right-hand corner.

We’re here to make secondhand seamless. So if there’s anything we can help you with, we’ve got you.

We’re online from 9am - 5.30pm Monday to Friday. Reach out during the week and we'll aim to get back to you within 24 hours.

During busy times it may take us a little longer to reply but we'll add an update to our automated response email.

Need answers now?

Head to our Help Centre for all your pre-loved fashion FAQs.

Send us a postcard

Our contact address is:
Thrift Retail Ltd, The Foundry, 154-156 Blackfriars Road, London, SE1 8EN

Get in touch - click the message icon to chat to us.


Thrift Retail Ltd, Unit G1, Airfield Business Park, Market Harborough, LE16 7WB

Struggling to get in touch with us via chat by clicking on the message icon on the right of this page? You can also contact us via email at Although, it's worth noting that we prioritse our chats over emails, so it may take us a little longer to respond to your email.