QUALITY CONTROL

We carry out a rigorous quality control process on every item we receive

Step 1: Decision to Accept Item

Zero defects

Minor defects

Significant defects

Pass

Move to next step

Check Brand

Pass depending on brand

Does not pass

Item donated to charity partner

Step 2: Assess Condition

New:
with tags

Like New:
no issue

Used:
see below

Quality of brand

Signs of wear

1

2

3

3

Does not pass
Does not pass
Does not pass

2

Does not pass

Good

Good

1

Does not pass

Very good

Very good

For items in "Good" condition, additional details are included in the item description to explain any signs of wear.

Items that do not pass are donated to our charity partners to be processed by their high street shops.