QUALITY CONTROL

We carry out a rigorous three step quality control process on every item we receive

Step 1: Cleanliness

100% clean

Not 100% clean

Pass

Move to next step

Does not pass

Item recycled

Step 2: Stains & defects

Zero defects

Minor defects

Significant defects

Pass

Move to next step

Check value

Pass if original purchase price £50+

Does not pass

Item donated to charity partner

Step 3: Condition

New:
with tags

New:
without tags

Used:
see below

Colour & Shape

Signs of wear

1

2

3

1

Does not pass

Does not pass

Does not pass

2

Does not pass

"Good"

"Very good"

3

Does not pass

"Very good"

"Excellent"

For items in "Good" or "Very Good" condition, additional details are included in the item description.

Items that do not pass are donated to our charity partners to be processed by their high street shops.